Help
Free Gift Message
Personalize your order to family or friends with a free gift card. Simply check the Gift Message option during checkout and follow the simple instructions.
SHIPPING
Item Availability
If you are placing a custom order, please allow for additional time beyond the expected shipment time indicated on the Product Detail page. The additional time required for customization varies from several days to several weeks depending on the options that you select. Non-custom Items could take 2-4 weeks depending on what is in stock.
Pre-Sale Items
Pre-Sale items are items that are not yet in stock, but are available for advanced purchase on our site. A Pre-Sale item that you order is shipped directly to you as soon as it is In Stock. You will be notified of the status of your Pre-Sale item via e-mail. Expected shipment time will always be indicated on the Product Detail page.
Please note that expected shipment times appearing on the Product Detail page refer to the time when the item is expected to leave our warehouse, not when the item will arrive at its final shipping destination.
Custom Order Items
Custom Order items require some additional time before they can be shipped. Expected adjustment time (for example, "Custom Order: Add 3-4 weeks for adjustment") is indicated on the Product Detail page. Your Custom Order item will be shipped once your item is ready, your payment is approved, and the receiving address is verified. You will be notified of the status of your Custom Order item by e-mail.
Shipping Methods and Costs
Depending on the item(s) you purchase at www.SportRobe.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s) (Note: some items may only offer one shipping method). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will be automatically calculated during checkout, prior to the completion of your order.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day, or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
48 Contiguous United States
Economy Ground, (6-10 business days)
Most items may be shipped to the 48 contiguous United States via Economy Ground service. You can expect your order to arrive within 6-10 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
Third Day, (3-4 business days)
Most items may be shipped to the 48 contiguous United States via Third Day service. You can expect your order to arrive within 3-4 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
Overnight, (1-2 business days)
Most items may be shipped to the 48 contiguous United States via Overnight service . You can expect your order to arrive within 1-2 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
Alaska or Hawaii
Third Day, (3-4 business days)
Most items may be shipped to the 48 contiguous United States via Third Day service. You can expect your order to arrive within 3-4 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
P.O. Boxes
Shipping is not allowed to P.O Boxes.
Shipping for Customized Products
Customized Products will be shipped via Standard Ground Shipping only and cannot be expedited. The shipping time will vary depending on the product selected and the customization time needed. The product detail page will better identify the expected delivery time for the customized product you have chosen. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Shipping Rules and Restrictions
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States..
The shipping cost shown for an individual item reflects what you can expect to pay if the item ships alone. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. Your actual shipping and handling cost will be automatically calculated on the Shipping Options page of checkout.
Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company. These items cannot be expedited. For more information regarding the delivery of your oversized item, click here.
You will not be charged for any item until it is shipped to you.
Please e-mail us at info@SportRobe.com if you have any questions.
Tracking your Order
How can you track your order?
Orders placed at SportRobe.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).
To find out your Order Status
Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order.
Visit the website. Sign In for Your Order History at SportRobe.com 24 hours a day. You may view information about your most recent orders (including tracking information) as well as past orders.
Contact us. If you still have questions about your order, please contact us via e-mail.
The status of your order is supplied by SportRobe.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes available.
*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.
PAYMENT
Payment Options
Credit cards accepted:
Visa
American Express
Discover
MasterCard
Billing Information
Credit Cards are not charged until order items are shipped.
We do not accept:
CODs
Layaway plan
Important information about payment:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Redeeming Promotion and Discount Codes
Steps for redeeming a Promotion or Discount Code:
On either the shopping cart page or during the checkout, enter the code exactly as it appears, in the box next to "Coupon or Discount Codes." Codes are not case sensitive.
If your discount qualifies, it will be displayed in the payment summary. Only one Promotional Discount code per order will be accepted.
YOUR ORDER
E-mails About Your Order
After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:
Order Confirmation. This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
Shipment Confirmation. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.
Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. Should you receive a notice like this, please e-mail us at info@SportRobe.com
Order Status
Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your SportRobe.com orders. Please note: order information may not appear on SportRobe.com in your order history for up to 1 hour after the order has been placed.
When you click on Order Status, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed. Depending on the shipping company, you can click on the tracking number to view the delivery status of your order. A shipping company may not have the ability to track a number for up to 48 business hours.
Delivery of Your Items
Delivery of your items can take anywhere from three to eight full business days, depending on your location and the shipping method you select at Checkout.(An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Business days are Monday-Friday, excluding federal holidays within the United States. To read more about delivery times and shipping options, click here.
Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available.
Difficulty in processing your payment information.
Cannot ship to address provided.
Duplicate order was placed.
If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact a Customer Service Specialist by e-mail for a recommendation.
Customer Requested Cancellations
We regret that once an order has been submitted, it is not possible to cancel it.
RETURNS & WARRANTIES
14-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from www.sportrobe.com. If you are not satisfied with an item that you have purchased online, you may return the item within 14 days for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
The item must be returned in perfect condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit. After 14 days, please contact the manufacturer directly at info@SportRobe.com.
Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.
Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service Specialist within 30 days of delivery at info@SportRobe.com. Please be prepared to supply us with the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. SportRobe.com will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.
Credit
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Returning an item
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in perfect condition, to ensure full credit.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
It is recommended that you use UPS or Insured Parcel Post for your return.
Keep the Return Tracking Number for your return package to monitor delivery status.
To receive credit, items must be returned within 14 days of delivery.
You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
Credit for gift returns will be issued to the original purchaser.
You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
Our general Return Policy does not apply to all items. For a list of exceptions and instructions on returning these specialty items, please read our Return Exceptions Policy.
Please note that purchased items from SportRobe.com cannot be returned to NFL Shop retail stores. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS or Insured Parcel Post for your return shipment so you can track the delivery of your package.
Return Exceptions
Our Standard Return policies do not apply to all items. Exceptions to our Standard Return policies and instructions on how to return these particular items appear below.
Customized / Personalized Products and Autographed Collectibles
All sales are final for customized products and autographed collectibles. These items cannot be returned. If an error occurred in your order process or packaging, please e-mail us at info@SportRobe.com
Product Warranties
Manufacturer's Warranties
Many of the items sold at SportRobe.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.
YOUR ACCOUNT
Creating An Account
Creating an account at SportRobe.com is easy. Simply click My Account or when you place an order, you will be prompted to log in with your e-mail address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive e-mails about your order.
News & Exclusive Offers. Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more!
Order History. Receive important information regarding your order and the capability to track your order up to the moment it arrives.
Faster Checkout. Save your billing and shipping information to make it easier to find and buy your favorite stuff. Enjoy hassle-free checkout!
Manage your Account
It's easy to change your account information online, at any time. Simply click My Account now to access your account. If you have forgotten your password, click here. SportRobe.com values your privacy; refer to our Privacy Policy for more information.
SAFETY, SECURITY AND PRIVACY
Secure Shopping Guarantee
We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
We have established a Secure Shopping Guarantee for every transaction that you make with www.sportrobe.com. Should any unauthorized charges appear on your credit card as a result of shopping with www.sportrobe.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.
Privacy Policy
Please be advised that the practices described in this Privacy Policy apply only to information gathered by us through this Web Site and, where applicable, through our Customer Service Department in connection with this Web Site, and do not necessarily reflect our practices with respect to information gathered through other Web sites that we operate or through other off-line means. This Privacy Policy does not apply to information, including Personal Information (see below), you reveal or post in any public forum on this Web Site, your use of Web sites linked to this Web Site, or any other Web sites.
If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department by email at info@SportRobe.com
By using this Web Site, you signify your assent to the collection, use and sharing practices described in this Privacy Policy with respect to Non-Personal Information (see below). By providing Personal Information to us through this Web Site or through our Customer Service Department in connection with this Web Site, you signify your assent to the collection, use and sharing practices described in this Privacy Policy with respect to Personal Information.
What Information About Me Is Collected and Stored?
We collect two types of information on this Web Site: Personal Information and Non-Personal Information.
Personal Information
"Personal Information" is information we collect on this Web Site that can be used to identify or contact you, such as your full name, street address, e-mail address, telephone number, credit card number and credit card expiration date. We will use the Personal Information that you provide to us only for the purposes described in this Privacy Policy or as otherwise disclosed at the time we request such information from you.
We collect and store Personal Information that you provide to us when using this Web Site or that you provide to our Customer Service Department when communicating offline or through e-mail. For example, when you open an account or place an order, we collect and store some or all of the Personal Information that you provide. This Personal Information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This Personal Information also may be used to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this Web Site.
We also may collect and store information about you that we receive from other sources, to enable us to update and correct the Personal Information contained in our database and to provide product recommendations and special offers that we think will interest you.
Non-Personal Information
"Non-Personal Information" is information we collect on this Web Site that by itself cannot be used to identify or contact you, such as demographic information and other anonymous statistical data relating to the use of this Web Site. For example, we collect and store certain Non-Personal Information automatically whenever you interact with this Web Site, including your IP address, browser information and reference site domain name. We also collect Non-Personal Information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web Site and to provide our customers with a fulfilling shopping experience.Also, like many Web sites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Web Site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Web Site.
Is Information Collected From Children?
We do not sell or ship any items ordered through this Web Site directly to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. Because it is important to protect the privacy of children on the Internet, if you are under the age of 18, you should use this Web Site only with the involvement of a parent or guardian and should not submit any personal information to us.
With Whom Do You Share Information?
We do not share with others any Personal Information that you provide to us through this Web Site or through our Customer Service Department, except as described in this Privacy Policy at the time of disclosure, or in situations where you have provided consent.
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. We provide Personal Information to these third parties, but we authorize them to use this information only in connection with the services they perform.
We also may offer you the opportunity to purchase products and services provided by third parties, such as magazine subscriptions and extended warranty plans. If you purchase any of these products or services, we will provide your Personal Information to the third parties that provide them, but we authorize these third parties to use this information only in connection with the products and services they provide.
We may release Personal Information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of any of our respective affiliates, business partners, customers or others.
We may share Non-Personal Information with our marketing partners, advertisers and others from time to time. Examples of Non-Personal Information that may be shared include the number of users who visited this Web Site during a specific time period or purchased a specific product through this Web Site. This information generally is shared in an aggregated form.
As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets.
What Steps Are Taken To Keep Personal Information Secure?
We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Web Site, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department by email at info@SportRobe.com.
Although we exercise care to protect your Personal Information, we remind you that there is always some risk involved in transferring data over the Internet, particularly if you send information to us via an unsecured means, such as an email.
How Can I Access, Correct and Update Personal Information?
You can access, correct and update certain personal information that you have provided to us by clicking on "Manage Your Account" within the Help Desk area of this Web Site.
Can I Indicate Whether or Not I Want To Receive Promotional Communications?
There are several ways in which you can tell us whether or not you want to receive promotional communications from us. When you set up an account, or click on "Manage Your Account" within the Help Desk area, or place an order, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to change these selections by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you.
What Happens When I Link To or From Another Web Site?
This Web Site may contain links to Web sites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Web sites. We encourage you to be aware of when you leave this Web Site and to read the privacy policies of each and every Web site that you visit.
If you have accessed this Web Site through a link from certain of our advertising or marketing partners, this Web Site may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of this information is governed by this Privacy Policy.
What About Contests and Sweepstakes?
When we run a contest or sweepstakes relating to this Web Site, it will be accompanied by a set of rules. The rules for each contest/sweepstakes will specify how the information gathered from you for entry will be used and disclosed, if different than as described in this Privacy Policy.
How Will I Be Informed About Changes Regarding This Privacy Policy?
If we make any material changes to this Privacy Policy, we will post a notice on this Web Site notifying users of the changes. In some cases, we also may send an email notifying users of the changes. You should check this Web Site periodically to see if any recent changes to this Privacy Policy have occurred.