Returns
14-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from www.SportRobe.com. If you are not satisfied with an item that you have purchased online, you may return the item within 14 days for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
The item must be returned in perfect condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit. After 14 days, please contact the manufacturer directly at info@SportRobe.com.
Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.
Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service Specialist within 7 days of delivery at info@SportRobe.com. Please be prepared to supply us with the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. SportRobe.com will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.
Credit
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Returning an item
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in perfect condition, to ensure full credit.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
It is recommended that you use UPS or Insured Parcel Post for your return.
Keep the Return Tracking Number for your return package to monitor delivery status.
To receive credit, items must be returned within 14 days of delivery.
You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
Credit for gift returns will be issued to the original purchaser.
You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
Our general Return Policy does not apply to all items. For a list of exceptions and instructions on returning these specialty items, please read our Return Exceptions Policy.
Please note that purchased items from SportRobe.com cannot be returned to NFL Shop retail stores. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS or Insured Parcel Post for your return shipment so you can track the delivery of your package.
Return Exceptions
Our Standard Return policies do not apply to all items. Exceptions to our Standard Return policies and instructions on how to return these particular items appear below.
Customized / Personalized Products and Autographed Collectibles
All sales are final for customized products and autographed collectibles. These items cannot be returned. If an error occurred in your order process or packaging, please contact us by email at info@SportRobe.com
Product Warranties
Manufacturer's Warranties
Many of the items sold at SportRobe.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.